The right person hears, in time.
Notifications, auto-escalation and named roles are configured per site, so a high-severity ticket at 3 a.m. reaches someone who can act.
What is configurable.
Notification channels are chosen per site — dashboard, email, SMS — with a custom message template. Auto-escalation, when enabled, moves a ticket up if it is not acknowledged within the hours set for its severity. Resolved tickets can be archived automatically.
- Channels
- Dashboard notifications, email, SMS — any combination.
- Auto-escalation
- On or off per site; separate acknowledgement windows in hours for low, medium and high severity.
- Templates
- A custom notification template, so the message reads the way your site talks.
- Archiving
- Auto-archive resolved tickets; nothing is deleted from the record.
Who is who in the product.
Named roles from the product. Who holds each is your decision; the record shows who did what.
Safety Manager
Owns the rule set and the escalation policy for a site.
Operations Manager
Sees the queue and the trends; assigns and reassigns.
Compliance Officer
Reads the record and signs the reports.
Security Lead
Owns restricted zones, access findings and FSRGuard.
Start with one site.
A site assessment looks at the cameras you have, the rules that matter on your floor and how the evidence would reach your auditor. Twenty minutes to find out whether it fits.